Laptop AMC for Indian Offices: Tiered Coverage, Onsite SLA
Techvity Annual Maintenance Contracts cover 10 to 5000 laptops across India with three tiers - Essential, Pro and Enterprise - matched to fleet size and risk profile. Every contract carries contractual P1 four-hour onsite response, parts inclusion options, GST input credit at 18% under HSN 998713, and a single dedicated account manager. Ideal for finance teams that want predictable IT spend and IT teams that want predictable response.
Last updated: 30 April 2026 . Bangalore HQ, Pan-India onsite.
Why are Indian offices moving to structured AMC?
India's growing distributed-work footprint has made unplanned downtime far more expensive than the AMC premium itself.
Which AMC tier fits my fleet?
Pick the tier that matches your incident profile and parts risk appetite. All tiers ship with GST invoicing, onsite engineers and a single account manager.
Essential
Cost-aware SMBs, low-incidence fleets
Starting from request quote
- Quarterly preventive visit
- Remote support, business hours
- Onsite labour included
- Parts billed at cost
- P2 next-day SLA
- OS reimaging twice a year
Per-device pricing is configured against your fleet make, age, location split and tenure. Request a structured quote and we will return tier-by-tier commercials within one business day.
What do P1, P2 and P3 mean in our SLA?
P1 Critical
Laptop dead, ransomware, exec down, data loss risk
P2 High
Slow performance, broken peripheral, software crash
P3 Standard
Software install, asset audit, OS update query
AMC vs break-fix vs DaaS - which model wins?
The choice is rarely about price - it is about predictability, ownership and refresh strategy.
| Dimension | AMC | Break-fix | DaaS |
|---|---|---|---|
| Cost predictability | High - fixed annual fee | Low - billed per incident | High - monthly OPEX |
| Response SLA | Contractual, P1 4 hr | Best-effort | Contractual |
| Parts inclusion | Tier-dependent | None | Included |
| Device ownership | Customer | Customer | Vendor |
| Refresh built-in | No | No | Yes (3-yr cycle) |
| Best for | Stable fleets, owned hardware | Tiny fleets, ad-hoc needs | Growth-stage, distributed teams |
Laptop AMC frequently asked questions
What is included in a laptop AMC contract?+
A Techvity AMC bundles preventive maintenance visits, software hygiene, OS reimaging, hardware diagnostics and break-fix labour for one calendar year. Parts inclusion depends on tier - Essential is labour-only, Pro adds consumables like keyboards and batteries, Enterprise covers screens and motherboards subject to fair-wear policy.
What is your onsite response SLA in Bangalore and other cities?+
P1 critical tickets receive 4-hour onsite response in Bangalore, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai. P2 next-business-day onsite for tier-1 cities; remote resolution within 4 hours. P3 best-effort within 48 hours. Tier-2 city SLAs are extended by one business day.
How does AMC compare with break-fix and DaaS?+
Break-fix is per-incident billing - lowest commitment, highest variability. AMC is a fixed annual fee with predictable budget and faster response. DaaS bundles the device, AMC and refresh into a single monthly OPEX line. Most Indian SMBs and mid-market enterprises pick AMC; growth-stage startups prefer DaaS.
Is the AMC fee subject to GST and is it tax-deductible?+
Yes. AMC is a service under HSN 998713, charged at 18% GST. Your business claims full input tax credit and the entire fee is deductible as an operating expense in the year it is paid, with no depreciation schedule required.
Can we add or remove laptops mid-contract?+
Yes. Additions are billed pro-rata from the date of inclusion. Removals are credited pro-rata if devices are returned, sold or written off. We re-issue an updated asset register at the end of every quarter so finance and IT stay aligned.
Do you cover MacBooks under AMC?+
Yes. We service MacBook Air, MacBook Pro, iMac and Mac mini fleets. Apple parts are sourced from authorised channels under our Pro and Enterprise tiers. Logic-board and Liquid Retina display replacement is supported with Apple-certified technicians.
What is the minimum fleet size for AMC?+
Minimum 10 devices for Essential tier, 5 devices for Pro and Enterprise tiers given their higher per-device value. There is no upper limit. Our largest active AMC contract covers 2400 devices spread across 14 Indian cities.
How do you handle parts during AMC repairs?+
Pro and Enterprise tiers include common consumables - keyboards, batteries, chargers, RAM, SSDs - drawn from our Bangalore warehouse with 24-hour internal shipping to onsite engineers. Specialised parts such as displays and motherboards are quoted upfront with OEM-backed warranty.